Staff at a care home in Rocester, Uttoxeter, on the Derbyshire/Staffordshire border have been praised for being ‘competent and compassionate’ in a new report by healthcare inspectors.

Barrowhill Hall, a 74-bed residential and nursing home, which specializes in caring for those living with dementia and memory loss, has been rated ‘good’ following a visit from the Care Quality Commission (CQC) in December 2022.

Within the report the staff and team were commended on supporting residents to have ‘maximum choice and control of their lives’ and for offering support to residents ‘in the least restrictive way possible and in their best interests’. The report also states that the team had created a ‘person-centered culture’ and that relatives ‘felt included in the service’.

Recent reviews on carehome.co.uk support the CQC report with glowing praise for Barrowhill Hall and its staff.

One review from Charles, whose mother is a resident at Barrowhill Hall, says, “I can sincerely say that both the care and facilities at Barrowhill Hall are simply outstanding. The care and love they show my mother is first-class. The accommodation is fabulous, and the food is divine with lots of choices. The home is impeccably spotless, airy, warm, cheerful, in fact, I don’t think I’ve seen a staff member not smiling.

“I can’t express how grateful we are as a family that we found Barrowhill Hall and just how well Mother has settled here.”

Home manager, Dania Meadows, who joined Barrowhill Hall in September 2022, says,

“I’m really proud of my team, they are so caring. This report reflects how compassionate and dedicated they are to providing the best quality of personalized care for each and every one of our residents.

“Since I’ve started here at Barrowhill Hall, all the staff have worked incredibly hard to enhance the care that we provide and we are all committed to continuing to improve our service for our residents.

“Everyone has an important role to play in keeping our residents healthy and happy and we work together, as a team.”

Dania is a Registered Mental Health Nurse and brings vast experience in managing large care homes within the Staffordshire area to her role.

The CQC report credits her as a ‘confident and inclusive’ manager who supports staff and it highlights improvements to the service that have been recognized by staff, relatives and visiting professionals.

Care assistant, Imogen Hudson, 24, joined the home in May last year and has enjoyed working with the team and caring for the residents since day one. “This job is really challenging but the residents are like family members and looking after them is really rewarding,” she says.

“We are a great team of people and we’re really close. We all work so hard to care for the residents and I think that bonds us.”

Registered nurse, Laura Collins, 26, initially started working at Barrowhill Hall as a care assistant to fund her teaching degree. The home and residents captured her heart so much she retrained as a mental health nurse at Derby University and once qualified, returned to continue caring for the residents who inspired her ambition.

She says, “Day to day I always feel like I’m looking after multiple grans and grandads. I never want to rush around from room to room, I like to spend time with each resident and I love seeing them smile. I love the feeling I get when I go home and I know I’ve given my all to look after someone.”